Returns and Exchange Policy

Last Updated: 3/22/2022

Thank you for shopping at 813clothing.com

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Ardor Solutions Group LLC; DBA EI8HT ONE THREE.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from 813clothing.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a CREDIT/GIFT CARD or EXCHANGE which are subject to the below terms:

If the product will be refunded, returned or exchanged there will be charge on Return Handling Fee of $3 per item, and Restocking Fee of $5 per item, which would be applied through a total reduced refund or credit.

Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return exempt the products that are: Items on Sales or purchased with a discount.

You are always required to ship back the items by following the shipping instruction:

The buyer will have to pay for their own shipping label. The item must be in unworn condition and in the original packing. Please ship the items to-

EI8HT ONE THREE
1510 W Carmen St,
Ste 3236,
Tampa, FL 33606

CREDIT POLICY

You are given 7 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT in exchange to the Goods

In order for the product to be eligible for Credit make sure that these following conditions are met:

  • Product must be returned in its original packaging
  • Product wasn't used or damaged
  • Product must include original tags (if applicable)
  • Product must have the receipt or proof of purchase

Product that are on sale or discounted is not eligible for Credit.
Unfortunately, Credits can't be used to pay for shipping fees.

EXCHANGE POLICY

Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 7 days. Exchanges exceeding 7 days will not be processed. 

In order to be eligible for exchanges make sure that these following conditions are met:

  • Product must be returned in its original packaging
  • Product wasn't used or damaged
  • Product must include original tags (if applicable)

You are required to ship back the product for the item to be inspected and replaced.

You exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: support@813clothing.com

You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.